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Faqs
1. ORDER / PAYMENT:
WHAT PAYMENT OPTIONS DO YOU OFFER ONLINE?
We accept payments paied by PayPal, You can check our Payment Methods page for more information.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
Please don't worry. It's safe to order on our website.
When purchasing from frenziedsportsyour financial details are passed through a secure server using the latest SSL (secure socket layer) encryption technology. Credit card details are never stored on the frenziedsportswebsite in any way, and are passed on directly to our Payment Gateway for authorization and authentication. Welcome to choose your favorite items on our website.
WAS I CHARGED TWICE?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
WHY MIGHT MY CREDIT CARD BE REFUSED?
Your credit card may be refused for any of the following reasons:
-The card may have expired. Check that your card is still valid.
-Please make sure that the credit card issuer has opened up shopping transactions on online websites in various countries for you. If not, the payment will fail.
-You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
-You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
-Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
The reason for the payment being successful and then failing again？
Your card is a fraudulent card, and the reason it was deemed fraudulent is that it has been blacklisted by the bank due to multiple chargebacks!
It is recommended not to repeatedly refuse payments and become a blacklisted merchant. Maintain the credit integrity of your card and repay to become a trustworthy credit card user, as this will help you enjoy shopping. For any issues related to shopping or after-sales, communicate via email. Do not impulsively refuse payments. If your bank card is stolen, it is advisable to immediately contact the bank to freeze it. If your card is not frozen and is used fraudulently, refusing payment may lead to damage to your personal credit.
2. PROMOTIONS / DISCOUNTS:
DO YOU OFFER PROMOTIONS?
There are various discounts, promotions and special offers on our site. The best way to get some of the codes is to check our banners or announcement bars. You can also sign up to receive our promotional emails. You can find the signup form at the bottom of any page on our site. New customer signups will receive a coupon code for 10% off your order just for signing up along with exclusive offers.
HOW DO I USE A COUPON CODE?
Discount codes may be applied during checkout. Add items to your cart and select the checkout option. On the same page that you enter your address information you'll notice a field to enter the discount code. Enter the code here and click the "Apply" button. Your total should adjust to reflect your discount. Some discounts and promos do not require a code and will be applied automatically.
CAN I USE MULTIPLE DISCOUNT CODES AT ONE TIME?
No. Only one discount offer or promotion may be used per order.
3. ORDER STATUS:
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
Once you've completed your order, you'll receive a "Thank You" email confirming it. It confirms that your order was successfully submitted.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on frenziedsports.com.
I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN THE INFORMATION BE CHANGED?
If you need to change your order information, please contact us in time to check the status of your order. If your package has not been sent out, we can change the size, color or your personal information for you.
Once the package has been sent out, you need to contact our customer service and we will contact the carrier to check whether the package information can be changed. If the information cannot be changed and the product received is not suitable, it cannot be regarded as a product quality problem and the customer is responsible for it.
Please check the order information carefully when placing your order to avoid any possible trouble that may arise later.
CAN YOU HELP WITH A DAMAGED PRODUCT?
We apologize that you received a damaged item. Please send a photo of the damaged product to service@frenziedsports.com with your order information. We will evaluate the issue, and if we agree that the problem is on our part, we will send you a new product for free.
Please note that any damaged items after 30 days of delivery cannot be returned or refunded. Unsuitable products due to incorrect size selection or not contacting us to modify the information before the package sent cannot be considered as a product quality problem and are the responsibility of the customer.
We can provide free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with new size out. If you are not sure about the size choice, you can send an email or private message to contact us for help.
4. CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED?
It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team (service@frenziedsports.com) with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.
5. SHIPPING:
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time. *Processing Time: The order processing time depe nds on the time frame of the quality check, the packaging and also on the stock status of the in dividual product It usually takes 1-3 business days to process your order (while some items may need 3-7 business days or longer). You will receive an email notification once your order has been shipped.
If you've paid for express shipping and the package didn't arrive in time as stated in our shipping policy, you can contact us for a shipping refund.
You can check our Shipping Policy page for more information.
HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on frenziedsports.com.
If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number at the package tracking platform 17track.net to see the details. If you don't know how to check the order status with tracking number, you can see our help page or contact us to check the status for you. We're glad to help.
MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier and provide your tracking number for more information.
*If the above situation does not answer your question, please contact our Customer Service at service@frenziedsports.com.
Shipping Info
SHIPPING INFORMATION
We are a Chinese POD clothing pre-sale factory seller. We have a very good production system and each piece is customized for you, so our delivery time and return policy are as follows:
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Production Cycle: We are a custom manufacturing facility. Once you place an order, we begin producing your items immediately—a dedicated manufacturer that customizes even single-item orders.
Production takes 3-5 days. Shipping duration varies by distance: 5-10 days.
Fastest: 8-10 days for delivery.
Slowest: 10-15 days for delivery.
If customs clearance delays extend shipping time, delivery may take 15-20 days. For significant customs delays, we will email you before shipment. If no response is received, we will issue a refund.
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| Worldwide | Standard Shipping | Free shipping over $75 | 10-15 Business Days |
| Fast Express Shipping | $18.99 | 8-10 Business Days | |
SHIPPING UNAVAILABLE COUNTRIES & REGIONS
* Due to high transportation cost and long transportation time, we do not provide express shipping service for Japan Malaysia Thailand New Zealand Singapore South Korea Taiwan Macau Hong Kong and other countries for the time being.
*Due to the high shipping cost and long shipping time, we do not provide retail and wholesale service for the following countries and regions at the moment. Sorry for the inconvenience caused.
Countries and regions (Sort alphabetically):
Africa, Antarctica, Bouvet Island, China (mainland China, Hong Kong, Macau and Taiwan), Ecuador, Falkland Islands, French Southern Territory, Nicaragua, Peru, Saudi Arabia, South Georgia and South Sandwich Islands.
FAQS:
1. About Delivery Time:
The time frame of order delivery is divided into two parts: Total time = Processing time + Shipping time.
Processing time: 1-3 business days (Due to some force majeure, such as out of stock items or package disinfection, it may take more time for delivery these days)
Shipping time: You can check the estimated shipping time in the chart above.
We use outside delivery companies (UPS, FedEx, DHL and USPS). The speed of shipping depends on how much time they need to deal with the packages, we cannot guarantee the exact delivery time as well.
*Shipping Time does not include a 1-3 business day processing period required to process your order from the date your order is placed.
2. About Tracking Number:
Once the package is sent, we will send you a shipment notification e-mail. You can track your order with the tracking information provided in the e-mail or by logging in to your account on frenziedsports.com.
3. About Taxes:
For most countries, our customers do not need to pay import fees, customs duties or VAT (valuable additional taxes). However, for a limited number of countries (especially some European countries such as Germany, Italy or the UK), customs duties or VAT may be payable according to your country's taxation rules.
We are excited to offer international shipping for most destinations of the world.
4. About Shipping Addresses:
Please make sure and double check that you input your correct address and contact information before placing the order. Leave fields blank if they don't apply to your shipping or billing address. And input your information in the appropriate fields.
*Do not use the nickname or the package may be returned to send for not matching the recipient.
5. About Changing Shipping Addresses:
Please contact us in time to check the status of your order if you need to change the order information. Because shipping addresses cannot be changed once the package is sent. You need to contact local delivery carrier to change to your new address once the package has been sent out.
6. About Shipping Fees on Wholesale:
Due to the relatively high logistics costs required for wholesale, this part of the cost needs to be borne by the buyer. However, if we cooperate for a long time, we will make some reductions or exemptions for this part of the fee according to the actual situation.
7. About The Package Delivery:
Please note that once the package leaves the Customs of the origin, the shipping responsibility will be handed over to the carrier. If the package is lost during this period, please contact the carrier for your inquiry and claim.
Notes:
1) Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at service@frenziedsports.com.
2) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
3) If the package does not arrive within 30 days after you placed your order, please contact our Customer Service and we will reply as soon as possible.
*If you have any question that not mentioned above, please contact our Customer Service at service@frenziedsports.com.
Fabrics and Prints
Return & Exchange
- When returning any part of your order, please email to our Customer Service at Service@frenziedsports.com first, indicating the item(s) you would like to return and the reason.
- Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.After getting the tracking number, send it to our customer service mailbox so that we can distinguish the order, otherwise it will not be accepted
- If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.
For details, please refer to RETURN & EXCHANGE
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